Choosing the right size depends on the room layout and furniture placement. In living rooms, rugs typically work best when at least the front legs of seating rest on the rug. In bedrooms, the rug should extend beyond the bed on all sides. We recommend measuring your space carefully and visualising the rug in relation to your furniture before ordering.

Yes, many of our rugs are well-suited for homes with pets. Flatweaves and low-pile rugs tend to be easier to maintain and clean. As our rugs are made from natural fibres, regular vacuuming and prompt spot cleaning help maintain their appearance in pet-friendly homes.

Handmade rugs are known for their durability when properly cared for. Traditional weaving and knotting techniques allow the rug to age gracefully over time, often developing character rather than wearing out quickly.

The feel of a rug depends on the materials and weaving technique used. Some rugs are designed to feel plush and soft, while others have a firmer, more textural finish. Each product page includes material and construction details to help you choose what suits your space and lifestyle.

Yes. Many of our designs are suitable for high-traffic spaces such as living rooms, hallways, and dining areas. Wool and tightly woven rugs, in particular, perform well with regular use while maintaining their structure.

Like all natural fibre products, rugs may gradually change in tone over many years, especially with prolonged exposure to direct sunlight. Rotating your rug periodically and avoiding constant sun exposure can help maintain colour consistency.

Yes. Our rugs are made using natural materials and traditional processes, making them a comfortable and practical choice for family homes. Regular care and gentle cleaning are recommended for everyday use.

Yes. Minor variations in weave, texture, or colour are natural characteristics of handmade rugs. These details reflect the human touch behind each piece and are considered part of the rug's authenticity, not flaws.

For regular upkeep, light vacuuming once or twice a week is sufficient. Avoid using a beater brush. Periodic professional cleaning is recommended for deeper maintenance, depending on usage and foot traffic.

Blot spills immediately with a clean, dry cloth. Do not rub, as this can push the stain deeper into the fibres. Avoid harsh chemicals or detergents. For stubborn stains, consult a professional rug cleaner.

Some shedding is normal in rugs made from natural fibres, especially during the first few months. This will gradually reduce with regular vacuuming and use.

Prolonged exposure to direct sunlight may cause gradual fading over time. We recommend rotating your rug periodically and using curtains or blinds in sun-heavy spaces.

Yes, especially for larger rugs or those placed in high-use areas. Professional cleaners experienced with handmade rugs help preserve fibre quality, colour, and structure.

We ship across India and internationally to selected destinations. If your country isn't available at checkout, write to us before ordering and we'll look for a way.

In-stock rugs are dispatched within 10–15 business days. Made-to-order and custom rugs are woven for you and take around 11 months on the loom; we confirm your timeline when you order.

After dispatch, domestic deliveries typically take 3–7 business days, depending on your location and courier partner.

Yes. Once your order is shipped, tracking details will be shared via email, where available.

Address changes may be possible only before dispatch. Please contact us as soon as possible if you need to update delivery details.

Standard rugs can be returned within 3 days of delivery (14 days for customers in the EU and UK), subject to the conditions in our Returns policy. Made-to-order and custom rugs are final sale.

No. Custom-made or personalised rugs are not eligible for return or exchange, as they are created specifically for your order.

Your order number, the reason for the return, and photographs. Please also send the continuous, unedited video you recorded while opening the package — it is how we approve claims quickly.

If the return is due to a damaged, defective, or incorrect item, return shipping is arranged by us. For all other approved returns, shipping costs are borne by the customer.

We do not offer direct exchanges. If your return is approved, you may place a fresh order once the refund is processed.

Approved refunds are processed within 10 business days from inspection approval. Banks may take additional time to reflect the amount in your account.